FAQ

How can I get refund?

In order to return your money, specify the reason from the list of possible reasons for the return of funds, indicate the method by which you paid, your email address and number of the payment.

Also, if you did not find your problem in the list, briefly describe what you have encountered and we will contact you to clarify all the issues.

Send all your emails to [email protected], contact support team in open channel or send the message to your personal manager. 

Please note that we can refund only the funds which you have on the main balance, we do not refund the funds from the bonus balance.

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